{"id":2145,"date":"2026-08-19T10:12:08","date_gmt":"2026-08-19T10:12:08","guid":{"rendered":"https:\/\/be-well.rs\/?page_id=2145"},"modified":"2026-08-19T10:12:12","modified_gmt":"2026-08-19T10:12:12","slug":"reklamacije","status":"publish","type":"page","link":"https:\/\/be-well.rs\/en\/reklamacije\/","title":{"rendered":"Reklamacije"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Nikola Ga\u010di\u0107 PR Be Well<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sedi\u0161te:<\/strong> Rada Neimara 11, 11042 Beograd (Vo\u017edovac), Srbija<br><strong>PIB:<\/strong> 115664007<br><strong>Mati\u010dni broj:<\/strong> 68537525<br><strong>E-mail:<\/strong> <a href=\"mailto:prodaja@be-well.rs\">prodaja@be-well.rs<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">1. Pravo na reklamaciju<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Kupac, odnosno Potro\u0161a\u010d, ima pravo da izjavi reklamaciju Trgovcu zbog nesaobraznosti proizvoda ugovoru, nedostatka proizvoda, pogre\u0161no obra\u010dunate cene ili drugog nedostatka u skladu sa va\u017ee\u0107im Zakonom o za\u0161titi potro\u0161a\u010da.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trgovac je du\u017ean da primi reklamaciju i ne sme naplatiti Potro\u0161a\u010du utvr\u0111ivanje nesaobraznosti proizvoda.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Kako se podnosi reklamacija<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamacija se mo\u017ee podneti:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mailom:<\/strong> <a href=\"mailto:prodaja@be-well.rs\">prodaja@be-well.rs<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Po\u0161tom ili li\u010dno na adresi:<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nikola Ga\u010di\u0107 PR Be Well<\/strong><br>Rada Neimara 11<br>11042 Beograd (Vo\u017edovac)<br>Srbija<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamacija se mo\u017ee podneti elektronskim putem,   pisanim putem ili na drugi dozvoljeni na\u010din.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prilikom podno\u0161enja reklamacije Potro\u0161a\u010d treba da navede:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ime i prezime;<\/li>\n\n\n\n<li>kontakt podatke;<\/li>\n\n\n\n<li>broj porud\u017ebine, ukoliko postoji;<\/li>\n\n\n\n<li>naziv proizvoda;<\/li>\n\n\n\n<li>datum kupovine\/isporuke, ukoliko je poznat;<\/li>\n\n\n\n<li>opis nedostatka ili problema;<\/li>\n\n\n\n<li>zahtev Potro\u0161a\u010da u pogledu na\u010dina re\u0161avanja reklamacije.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Potro\u0161a\u010d mo\u017ee dostaviti ra\u010dun ili drugi dokaz o kupovini.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nedostatak originalne ambala\u017ee ne mo\u017ee biti uslov za re\u0161avanje reklamacije niti razlog za odbijanje reklamacije.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Potvrda prijema reklamacije<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nakon prijema reklamacije, Trgovac \u0107e Potro\u0161a\u010du bez odlaganja potvrditi prijem reklamacije i saop\u0161titi broj pod kojim je reklamacija evidentirana.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trgovac vodi evidenciju primljenih reklamacija u skladu sa zakonom i \u010duva je najmanje dve godine od dana podno\u0161enja reklamacije.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Rok za odgovor<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Trgovac je du\u017ean da Potro\u0161a\u010du odgovori na reklamaciju najkasnije u roku od <strong>8 dana od dana prijema reklamacije<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Odgovor na reklamaciju sadr\u017ei:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>odluku Trgovca da li prihvata reklamaciju;<\/li>\n\n\n\n<li>obrazlo\u017eenje ukoliko reklamaciju ne prihvata;<\/li>\n\n\n\n<li>izja\u0161njenje o zahtevu Potro\u0161a\u010da;<\/li>\n\n\n\n<li>konkretan predlog na\u010dina re\u0161avanja reklamacije;<\/li>\n\n\n\n<li>rok za re\u0161avanje reklamacije ukoliko je reklamacija prihva\u0107ena.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Rok za re\u0161avanje reklamacije<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Rok za re\u0161avanje reklamacije ne mo\u017ee biti du\u017ei od:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>15 dana od dana podno\u0161enja reklamacije<\/strong>, odnosno<\/li>\n\n\n\n<li><strong>30 dana za tehni\u010dku robu i name\u0161taj<\/strong>,<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">u skladu sa va\u017ee\u0107im propisima.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ukoliko iz objektivnih razloga Trgovac nije u mogu\u0107nosti da reklamaciju re\u0161i u zakonskom roku, mogu\u0107e je produ\u017eenje roka samo pod uslovima propisanim zakonom i uz odgovaraju\u0107u saglasnost Potro\u0161a\u010da.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Produ\u017eenje roka mogu\u0107e je samo jednom.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. Saobraznost proizvoda<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Trgovac odgovara za saobraznost robe ugovoru u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ako proizvod nije saobrazan ugovoru, Potro\u0161a\u010d mo\u017ee ostvariti prava koja mu pripadaju po osnovu nesaobraznosti, u skladu sa zakonom.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Zakonska prava Potro\u0161a\u010da ne mogu biti ograni\u010dena ovim pravilima.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Odluka o reklamaciji<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ako je reklamacija prihva\u0107ena, Trgovac \u0107e u odgovoru navesti na\u010din i rok re\u0161avanja reklamacije.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Trgovac \u0107e postupiti u skladu sa prihva\u0107enim zahtevom i dogovorenim na\u010dinom re\u0161avanja reklamacije.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ako se reklamacija odbije, Trgovac \u0107e Potro\u0161a\u010du dostaviti obrazlo\u017eenje odluke.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">U slu\u010daju odbijanja reklamacije, Trgovac \u0107e Potro\u0161a\u010da obavestiti o mogu\u0107nosti vansudskog re\u0161avanja potro\u0161a\u010dkog spora i relevantnim telima za vansudsko re\u0161avanje sporova.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Vansudsko re\u0161avanje potro\u0161a\u010dkog spora<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ako Potro\u0161a\u010d i Trgovac ne mogu da re\u0161e spor sporazumno, Potro\u0161a\u010d mo\u017ee koristiti postupak vansudskog re\u0161avanja potro\u0161a\u010dkog spora u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pre pokretanja postupka vansudskog re\u0161avanja spora, Potro\u0161a\u010d je du\u017ean da prethodno izjavi reklamaciju Trgovcu.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pravo Potro\u0161a\u010da na sudsku za\u0161titu ostaje nepromenjeno.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Kontakt<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Za sva pitanja u vezi sa reklamacijama:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nikola Ga\u010di\u0107 PR Be Well<\/strong><br>Rada Neimara 11<br>11042 Beograd (Vo\u017edovac), Srbija<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail:<\/strong> <a href=\"mailto:prodaja@be-well.rs\">prodaja@be-well.rs<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Nikola Ga\u010di\u0107 PR Be Well Sedi\u0161te: Rada Neimara 11, 11042 Beograd (Vo\u017edovac), SrbijaPIB: 115664007Mati\u010dni broj: 68537525E-mail: prodaja@be-well.rs 1. Pravo na reklamaciju Kupac, odnosno Potro\u0161a\u010d, ima pravo da izjavi reklamaciju Trgovcu zbog nesaobraznosti proizvoda ugovoru, nedostatka proizvoda, pogre\u0161no obra\u010dunate cene ili drugog nedostatka u skladu sa va\u017ee\u0107im Zakonom o za\u0161titi potro\u0161a\u010da. Trgovac je du\u017ean da primi [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2145","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Reklamacije - BeWell Fitness &amp; SPA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/be-well.rs\/en\/reklamacije\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Reklamacije - BeWell Fitness &amp; SPA\" \/>\n<meta property=\"og:description\" content=\"Nikola Ga\u010di\u0107 PR Be Well Sedi\u0161te: Rada Neimara 11, 11042 Beograd (Vo\u017edovac), SrbijaPIB: 115664007Mati\u010dni broj: 68537525E-mail: prodaja@be-well.rs 1. Pravo na reklamaciju Kupac, odnosno Potro\u0161a\u010d, ima pravo da izjavi reklamaciju Trgovcu zbog nesaobraznosti proizvoda ugovoru, nedostatka proizvoda, pogre\u0161no obra\u010dunate cene ili drugog nedostatka u skladu sa va\u017ee\u0107im Zakonom o za\u0161titi potro\u0161a\u010da. Trgovac je du\u017ean da primi [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/be-well.rs\/en\/reklamacije\/\" \/>\n<meta property=\"og:site_name\" content=\"BeWell Fitness &amp; SPA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/FitnessCentarBeWell\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-19T10:12:12+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/be-well.rs\\\/reklamacije\\\/\",\"url\":\"https:\\\/\\\/be-well.rs\\\/reklamacije\\\/\",\"name\":\"Reklamacije - BeWell Fitness &amp; SPA\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/be-well.rs\\\/#website\"},\"datePublished\":\"2026-08-19T10:12:08+00:00\",\"dateModified\":\"2026-08-19T10:12:12+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/be-well.rs\\\/reklamacije\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/be-well.rs\\\/reklamacije\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/be-well.rs\\\/reklamacije\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/be-well.rs\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Reklamacije\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/be-well.rs\\\/#website\",\"url\":\"https:\\\/\\\/be-well.rs\\\/\",\"name\":\"Be Well FITNESS & SPA\",\"description\":\"Treniraj pametno. 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