{"id":2192,"date":"2026-08-26T13:15:02","date_gmt":"2026-08-26T13:15:02","guid":{"rendered":"https:\/\/be-well.rs\/?page_id=2192"},"modified":"2026-08-27T08:45:24","modified_gmt":"2026-08-27T08:45:24","slug":"politika-reklamacija","status":"publish","type":"page","link":"https:\/\/be-well.rs\/en\/politika-reklamacija\/","title":{"rendered":"Politika reklamacija"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Povra\u0107aj sredstava<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Trgovac je u obavezi da na e-commerce prodajnom mestu predo\u010di jasan i detaljan opis povra\u0107aja<br>sredstava i da u slu\u010daju otkaza narud\u017ebine, povra\u0107aj napla\u0107enih sredstava Korisniku izvr\u0161i<br>iskjlu\u010divo preko VISA, EC\/MC, Maestro i Dinacard metoda pla\u0107anja, odnosno isklju\u010divo na ra\u010dun<br>platne kartice storniranjem originalne transakcije. Prodajno mesto mo\u017ee koristiti slede\u0107u izjavu:<br>\u201eU slu\u010daju vra\u0107anja robe i povra\u0107aja sredstava kupcu koji je prethodno platio nekom od platnih<br>kartica, delimi\u010dno ili u celosti, a bez obzira na razlog vra\u0107anja, PR BE WELL TRI je u<br>obavezi da povra\u0107aj vr\u0161i isklju\u010divo preko VISA, EC\/MC, Maestro i Dinacard metoda pla\u0107anja.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Politika reklamacija<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Be Well po\u0161tuje prava potro\u0161a\u010da i omogu\u0107ava ostvarivanje svih prava u skladu sa va\u017ee\u0107im Zakonom o za\u0161titi potro\u0161a\u010da Republike Srbije.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ukoliko smatrate da proizvod kupljen putem internet prodavnice <strong>be-well.rs<\/strong> nije saobrazan ugovoru, da je o\u0161te\u0107en, da je isporu\u010den pogre\u0161an proizvod ili da postoji drugi nedostatak za koji odgovara trgovac, imate pravo da podnesete reklamaciju.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Podno\u0161enje reklamacije<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamaciju mo\u017eete podneti:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>E-mail:<\/strong> <a href=\"mailto:office@be-well.rs\">office@be-well.rs<\/a><br><strong>Telefon:<\/strong> 064\/11-568-99<br><strong>Adresa:<\/strong> Kajmak\u010dalanska 64, Beograd<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Prilikom podno\u0161enja reklamacije potrebno je navesti:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>ime i prezime kupca;<\/li>\n\n\n\n<li>broj porud\u017ebine;<\/li>\n\n\n\n<li>naziv proizvoda;<\/li>\n\n\n\n<li>opis razloga reklamacije;<\/li>\n\n\n\n<li>zahtev kupca u vezi sa na\u010dinom re\u0161avanja reklamacije.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Ukoliko je mogu\u0107e, uz reklamaciju je po\u017eeljno dostaviti fotografije proizvoda i ambala\u017ee, naro\u010dito u slu\u010daju o\u0161te\u0107enja tokom transporta ili pogre\u0161no isporu\u010denog proizvoda.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kao dokaz o kupovini mo\u017ee se dostaviti ra\u010dun, potvrda porud\u017ebine ili drugi odgovaraju\u0107i dokaz o kupovini.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nedostatak originalne ambala\u017ee sam po sebi ne mo\u017ee biti razlog za odbijanje reklamacije.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">O\u0161te\u0107en ili pogre\u0161no isporu\u010den proizvod<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ukoliko je proizvod o\u0161te\u0107en prilikom transporta ili ste primili proizvod koji niste naru\u010dili, potrebno je da nas kontaktirate i navedete broj porud\u017ebine i opis problema.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Radi br\u017eeg re\u0161avanja reklamacije, preporu\u010dujemo da dostavite fotografije proizvoda, ambala\u017ee i paketa u kojem je proizvod isporu\u010den.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nakon prijema reklamacije, Be Well \u0107e utvrditi osnovanost reklamacije i predlo\u017eiti odgovaraju\u0107i na\u010din re\u0161avanja u skladu sa zakonom.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Reklamacija \u010daja<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamacija mo\u017ee biti podneta ukoliko proizvod ima nedostatak, nije saobrazan ugovoru, nije odgovaraju\u0107eg kvaliteta ili je isporu\u010den proizvod razli\u010dit od naru\u010denog.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Kupac je du\u017ean da proizvod \u010duva i koristi u skladu sa uslovima navedenim na deklaraciji proizvoda.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Reklamacija se ne mo\u017ee zasnivati na promenama proizvoda nastalim nakon isteka roka upotrebe ili usled nepravilnog \u010duvanja, rukovanja ili kori\u0161\u0107enja proizvoda, kada je takva okolnost uzrok nedostatka.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Postupak re\u0161avanja reklamacije<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Be Well je du\u017ean da primi reklamaciju i da bez odlaganja potvrdi njen prijem, odnosno saop\u0161ti broj pod kojim je reklamacija evidentirana.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Na reklamaciju \u0107emo odgovoriti najkasnije u roku od <strong>8 dana<\/strong> od dana prijema reklamacije.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Odgovor \u0107e sadr\u017eati odluku o prihvatanju ili odbijanju reklamacije, obrazlo\u017eenje ukoliko se reklamacija odbija, kao i predlog na\u010dina i roka re\u0161avanja reklamacije ukoliko se reklamacija prihvata.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Rok za re\u0161avanje reklamacije<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Rok za re\u0161avanje reklamacije je najvi\u0161e <strong>15 dana od dana podno\u0161enja reklamacije<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ukoliko iz objektivnih razloga reklamaciju nije mogu\u0107e re\u0161iti u propisanom roku, rok mo\u017ee biti produ\u017een uz prethodnu saglasnost potro\u0161a\u010da, u skladu sa va\u017ee\u0107im propisima.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Na\u010din re\u0161avanja reklamacije<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ukoliko se utvrdi odgovornost trgovca za nesaobraznost proizvoda, reklamacija \u0107e biti re\u0161ena na na\u010din predvi\u0111en Zakonom o za\u0161titi potro\u0161a\u010da.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">U zavisnosti od okolnosti konkretnog slu\u010daja, potro\u0161a\u010du mogu pripadati prava na otklanjanje nedostatka, zamenu proizvoda, umanjenje cene ili raskid ugovora, kada su za to ispunjeni zakonski uslovi.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Otklanjanje nesaobraznosti vr\u0161i se bez tro\u0161kova za potro\u0161a\u010da.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Povra\u0107aj novca<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ukoliko re\u0161avanje reklamacije podrazumeva povra\u0107aj novca, Be Well \u0107e izvr\u0161iti povra\u0107aj u skladu sa va\u017ee\u0107im propisima i na\u010dinom pla\u0107anja kori\u0161\u0107enim prilikom kupovine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Za porud\u017ebine pla\u0107ene platnom karticom, povra\u0107aj sredstava vr\u0161i se na ra\u010dun odnosno karticu kojom je izvr\u0161eno pla\u0107anje, u skladu sa procedurama platnog sistema.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Odbijanje reklamacije<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Ukoliko se utvrdi da reklamacija nije osnovana, Be Well \u0107e potro\u0161a\u010du dostaviti obrazlo\u017eeni odgovor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">U slu\u010daju odbijanja reklamacije, potro\u0161a\u010d \u0107e biti obave\u0161ten o mogu\u0107nosti re\u0161avanja potro\u0161a\u010dkog spora vansudskim putem, u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Evidencija reklamacija<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Be Well vodi evidenciju primljenih reklamacija u skladu sa zakonskim obavezama.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Evidencija sadr\u017ei podatke potrebne za pra\u0107enje postupka reklamacije i \u010duva se u skladu sa va\u017ee\u0107im propisima.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Podaci o trgovcu<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>PR Be Well tri<\/strong><br><strong>PIB:<\/strong> 115664007<br><strong>MB:<\/strong> 68537525<br><strong>Internet prodavnica:<\/strong> be-well.rs<br><strong>E-mail:<\/strong> <a href=\"mailto:office@be-well.rs\">office@be-well.rs<\/a><br><strong>Telefon:<\/strong> 064\/11-568-99<br><strong>Adresa:<\/strong> Kajmak\u010dalanska 64, Beograd<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>PR Be Well tri nije obveznik PDV-a, te PDV nije ura\u010dunat niti iskazan u cenama proizvoda.<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong><a href=\"https:\/\/be-well.rs\/en\/odustanak-od-ugovora-2\/\">Odustanak od ugovora<\/a><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"> <\/p>","protected":false},"excerpt":{"rendered":"<p>Povra\u0107aj sredstava Trgovac je u obavezi da na e-commerce prodajnom mestu predo\u010di jasan i detaljan opis povra\u0107ajasredstava i da u slu\u010daju otkaza narud\u017ebine, povra\u0107aj napla\u0107enih sredstava Korisniku izvr\u0161iiskjlu\u010divo preko VISA, EC\/MC, Maestro i Dinacard metoda pla\u0107anja, odnosno isklju\u010divo na ra\u010dunplatne kartice storniranjem originalne transakcije. Prodajno mesto mo\u017ee koristiti slede\u0107u izjavu:\u201eU slu\u010daju vra\u0107anja robe i povra\u0107aja [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2192","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politika reklamacija - BeWell Fitness &amp; SPA<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/be-well.rs\/en\/politika-reklamacija\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politika reklamacija - BeWell Fitness &amp; SPA\" \/>\n<meta property=\"og:description\" content=\"Povra\u0107aj sredstava Trgovac je u obavezi da na e-commerce prodajnom mestu predo\u010di jasan i detaljan opis povra\u0107ajasredstava i da u slu\u010daju otkaza narud\u017ebine, povra\u0107aj napla\u0107enih sredstava Korisniku izvr\u0161iiskjlu\u010divo preko VISA, EC\/MC, Maestro i Dinacard metoda pla\u0107anja, odnosno isklju\u010divo na ra\u010dunplatne kartice storniranjem originalne transakcije. Prodajno mesto mo\u017ee koristiti slede\u0107u izjavu:\u201eU slu\u010daju vra\u0107anja robe i povra\u0107aja [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/be-well.rs\/en\/politika-reklamacija\/\" \/>\n<meta property=\"og:site_name\" content=\"BeWell Fitness &amp; SPA\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/FitnessCentarBeWell\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-27T08:45:24+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/be-well.rs\\\/politika-reklamacija\\\/\",\"url\":\"https:\\\/\\\/be-well.rs\\\/politika-reklamacija\\\/\",\"name\":\"Politika reklamacija - BeWell Fitness &amp; SPA\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/be-well.rs\\\/#website\"},\"datePublished\":\"2026-08-26T13:15:02+00:00\",\"dateModified\":\"2026-08-27T08:45:24+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/be-well.rs\\\/politika-reklamacija\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/be-well.rs\\\/politika-reklamacija\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/be-well.rs\\\/politika-reklamacija\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/be-well.rs\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Politika reklamacija\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/be-well.rs\\\/#website\",\"url\":\"https:\\\/\\\/be-well.rs\\\/\",\"name\":\"Be Well FITNESS & SPA\",\"description\":\"Treniraj pametno. 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